For domestic shipments:
The shipping and packaging rate that is applied within the peninsula is 7, - € for orders whose value is less than 50, - €, for orders over 50, - € shipping and packaging costs are free. (See transport picture)
For international shipments:
The shipping and packaging rate that applies to shipments to France and Germany is 12, - € for orders whose value is less than 100, - €, for orders over 100, - € shipping costs and packaging are free. (See transport table, also for other EU countries)
|Destination/Order Value||<= 50,00€||> 50,00€||> 100,00€|
|Canary Island||No Service||No Service||No Service|
|Ceuta & Melilla||No Service||No Service||No Service|
ENVIOS INTERNACIONALES TERRESTRE
|Destination/Order Value||<= 100€||> 100€||> 150€||> 180€||>200€|
MAXIMUM WEIGHT PER BULK 31,5 KG (EACH BULK IS CONSIDERED A SHIPMENT)
TRANSPORT INSURANCE INLCUDED UP TO 520,-€ PER BULK
* CUSTOM FORMALITIES IN ORIGIN INCLUDED IN THE TARIFF OF NON EU COUNTRIES ( DUTY RATES AND TAXES IN DESTINY ARE EXCLUDED)
DDP SHIPMENTS: CUSTOMS DEPARTURE FORMALITIES ARE INCLUDED IN TARIFFS AND CUSTOMS FORMALITIES IN DESTINATION ARE AS FOLLOWS::
- SWITZERLAND: 17€ MORE TARIFF AND TAXES
- NORWAY: 20€ MORE TARIFF AND TAXES
Order Delivery Time
www.delitapas.com sends the orders to its clients through different companies of urgent transport of recognized national and international prestige. The date of delivery at the Customer's address depends on the availability of the chosen product and the shipping area. The transport deadlines are indicative.
VERY IMPORTANT: Make sure that in the provided delivery address, the package can be delivered in the morning, until 15:00 hours. We will not be responsible for the fact that the courier agency was at the address and could not deliver the goods.
Once we have received your order and proof of payment, Delitapas.com will prepare for you all the selected products. The estimated time to make your order will be a maximum of 72 hrs, so that it is ready to be sent.
All shipments of fresh truffle are made to order. As a fresh and highly perishable product, fresh truffle orders DO NOT ALLOW RETURNS. Once your truffle is ready for shipping, the delivery time for the peninsula or center of Europe is usually 24 hours.
Important information for buying fresh truffle:
Orders will be shipped daily, from Monday to Thursday inclusive, during the fresh truffle season (December to March), upon receipt of the copy of the payment receipt. No fresh truffle will be sent, with proof of payment being received later than 12:00 o´clock on Wednesday, thus avoiding undeliverable shipments before the weekend.
Very important: Make sure that in the provided delivery address the package can be delivered in the morning, until 15:00 hours. We will not be responsible for the fact that the courier agency was at the address and could not deliver the goods.
EXCESS of fresh truffle
Once received the truffle should be kept in the refrigerator between 4 and 5 ºC, since a truffle preserved in optimal conditions can be used between 10 and 12 days after its collection. If it is not expected to be used during this period, I advise to freeze hermetically.
All other products are made on request, as I do not work with stocks of these products to always guarantee the highest quality and freshness.
Once picked by the transport agency, the delivery time for the peninsular shipments from the exit of our warehouse to the place of destination, ranges between 24h and 48h. This is subject to the transport company and the destination of the merchandise.
The transport company that we use is SEUR/DPD and UPS and the service we hire is urgent shipping for truffles, and standard shipping for the rest of the products.
Delivering before 14 o’clock the shipment usually is of 24 h, reason why the majority of orders are received in 24 h after the exit of the warehouse.
It should be considered that this is alien to delitapas.com and is subject to external factors such as climatology, festivities, Christmas, etc. I promise to also resolve any impact on the delivery of shipments as soon as possible.
Passed more than 3 days the delivery time and you did not receive the goods, please contact us.
Delitapas.com handles the orders personally and on a strict order of arrival.
Order Delivery Process
The package will be delivered to the address you have specified. You are reminded that we do not ship to PO Boxes.
Once the carrier arrives, you will have to sign the delivery note and the he will give you your order. It should be noted that it is very important to provide, with your order, a telephone number where it is locatable to make delivery easier.
Absence at the time of delivery
If for some reason you are not at the selected address, the transport company will leave you a notice to contact them and request a new delivery. If it is not possible to do it a second time, you should contact the agency and pick it up at the office that you are told. If after ten days you do not contact the agency, the package will be returned to the origin, causing an extra cost of transportation that will have to be taken care of you when requesting a new delivery.
You are reminded that, as a general rule, parcel delivery is done during business hours.
Payment to the carrier
Only if you have chosen the "Redemption" mode, you must pay the carrier the total amount of your order plus shipping costs. For any other payment method, all expenses are already included. We would like to point out that with payment by card, transfer and paypal you will enjoy a better price by not having a cash back charge applied by the transport agency (3% on the billing amount with a minimum commission of € 3, applied by the travel agency transport).